Customer Care

Our Mission

To expand our capabilities and advance our growing customer base, while maintaining our reputation of competency and professionalism. Our goal is to provide the best customer service in our industry.


Customer Care Charter

We operate a straightforward approach to customer care, stakeholder management and support. Essentially we interact with customers as we would like to be interacted with ourselves.
We recognise that we have two distinct customers, our clients for whom we provide the service and their customers, who are affected by our works.
We are committed to providing a service that will meet our clients needs and which also ensures their customers service expectations are met.

We are committed to:

  • Being easy to contact and quick to respond
  • Work within our clients’ guidelines and policies.
  • Continually review our own policies and procedures to ensure continuous improvement.
  • Learn from our mistakes by responding effectively to contacts or complaints.
  • Build a working relationship second to none with our clients

Irish Watermain Rehabilitation Projects

For updates on the watermains rehabilitation works being carried by us on behalf of Irish Water please see:

https://www.water.ie/water-supply/supply-and-service-update
https://twitter.com/IWCare


Contact Details

Customer Services Centre:
T: 1890 462 000 (8am – 5pm)
E: csc@gmcirl.com

Watermains Rehabilitaiton Projects:
T: 1890 252 261 (8am – 5pm)
E: waterrehabproject@gmcirl.com