Our Ethos

Our Ethos

At GMC Utilities Group we actively encourage a culture of openness, fairness and trust, both within our own organisation and also with our Clients, Professional Advisors and stakeholders.
We encourage a culture of Continuous Improvement in our procedures, on site and off. By setting internal and external benchmarks for our performance, we are able to continuously measure these improvements.

We continually measure our performance in the key areas of:

  • Quality Assurance
  • Health & Safety (Accident frequency and severity rates)
  • Budgetary Control
  • On-time project delivery
  • Environmental & Waste Management
  • Client / Customer Satisfaction

Corporate Social Responsibility Statement

People
Our people are the foundation of our success and we are committed to their well being and continual development. We fully support diversity, fairness and equal opportunities and fully support the right of all employees to work in an environment which is free of sexual or racial discrimination, either direct or indirect.

Our policies aim to ensure that there is no discrimination against employees or applicants on the basis of sex, marital status, sexual orientation, race, origin, religion, religious beliefs, political opinion, age or disability. We also recognise the problems that harassment can cause in the workplace and consider harassment of any employee for any reason as unacceptable.

We retain and attract employees by giving people the opportunity to receive front line experience in various aspects of our construction business.

We set levels of good practice for training and development of people to achieve business goals. The Group Provides a framework for improving business performance and competitiveness through a planned approach to setting and communicating business objectives and developing people to meet these objectives. We will be formulating plans for improving practice taking into account the varied and specialist nature of our business.

Our learning and development strategy aims to develop highly skilled and multi-skilled people to their full potential, to meet the changing needs of the business. We will therefore ensure that all employees are trained to carry out their role and that they know what development and training programmes are available

Customers
Our Vision is to build on our long term relationships and establish two way commitments by earning the trust of customers and stakeholders. We will continue our investment in our resources in order to maintain our position as a market leader

Our Mission is to be a service provider of choice in the diverse markets in which we operate. We will continually work with our customers to understand their requirements and exceed their expectations.

We will continue to develop and improve a strong innovative and economically sustainable business. We are committed to being consistent in our business dealings and to having the highest levels of professional and ethical standards. We will be open, honest end transparent in all our actions and recognize that success will only be achieved through the integrated teamwork of all parties involved. We are committed to being proactive and will share our knowledge, experience and innovations with our customers and stakeholders in order to add value to the service at all times.We will operate a business management system that consistently provides products and services that meet customer and regulatory requirements. We monitor customer satisfaction and respond as necessary to maintain the highest standards of service.

Suppliers
Our supply chain has a major impact on the cost, quality, and delivery time of projects. We therefore have created and maintain a strong relationship with our key suppliers and contractors.
Our procurement is achieved in a clear and fair way, rewarding excellence through repeat business and ensuring payment on agreed terms. Our high standards for health and safety, environmental matters and community relations are communicated to the supply chain.

Community
We aim to engage fully with the groups, communities and individuals directly impacted by our project work and to add value to the work that we do in creating and caring for infrastructure assets by delivering additional community benefits.

Our project people are expected to engage with the local communities in which they operate and to keep them fully informed of all issues which might affect them. Initiatives to bring added benefits to communities which we serve are implemented at every level in the organisation.

Key stakeholders are also offered direct access to projects and we liaise with local emergency services and the Gardaí, including setting up help lines. One of the benefits we can provide is employment on project sites to local people, as well as educating them about opportunities in the construction industry.

GMC GROUP believes in contributing to the well-being of the communities in which it operates. We will encourage involvement in charitable events that are important to the area or the people involved; and we will offer support for employees to undertake sponsored activities.


Corporate Governance

It is important to retain a set of core values and standards for our business processes. How a business is run, its business ethics and the systems it uses to ensure good management are the foundation of effective delivery of corporate governance. Governance not only includes obedience to the law but demands responsible behaviour and transparency. The reputation of the company and the trust and confidence of those with whom it deals are among its most vital resources and the protection of these is of fundamental importance.

Our aim is to do business with integrity aspiring to the highest standards.


Conclusion

We continue to evaluate, critically, all our governance and management systems to ensure their suitability for purpose. We ensure all terms of reference for the various committees are fully up to date so that both financial and non-financial performance is monitored effectively. It is our aim that projects will directly improve the lives of people and their communities. Understanding their expectations is critical to our future as a business.

Gerry McCloskey
Chairman